There’s no second chance at a first impression.
From carpet cleaning to floor waxing and treatments, post construction and remodeling cleaning, meticulous detailed maintenance to keep showrooms, offices and homes looking their sparkling best is Don Rider’s mission.
Rider, who owns A.C.R Clean, LLC in Ottsville, prides himself on developing long term relationships with customers, because he knows the value of first impressions. They’re priceless when they hit the mark, and can spell disaster when they miss.
But more than doing a superb job every time, Rider has built his young independent business by having a mission driven purpose: he keeps his word, is flexible, and works with customers to meet their needs, from regular monthly visits to last minute calls or minor disasters.
Greg Boyd, maintenance director at Arbour Square of Harleysville, is a happy, loyal customer. “(I) have been using A.C.R. since 2013…(he) is always prompt and courteous,” Boyd said. He appreciates Rider’s “job satisfaction guarantee” a simple pledge to do the job right, or keep coming back until it’s done right, at Rider’s own expense.
“I use A.C.R. to strip and wax my café floors, kitchen deep cleaning, general cleaning, smoke restoration, carpet treatment, cleaning and stamped concrete floor scrubbing and cleaning,” Boyd said.
Rider said his business is based on “personal touch. I am at every job, and I like to do things right the first time,” Rider said.
Attention to the little things, like making sure wall and carpet corners and edges are spotless and collaborating with customers when he spots problems to solve them, demonstrates his dedication to craft and client.
Terry Gillis, director of maintenance at A&T Subaru in Sellersville uses Rider’s company for carpet care at A&T’s Subaru and Chevrolet dealerships. “We also get a non-skid treatment on the floors three times a year. Don is professional, keeps his word and does excellent work,” Gillis said.
With years in the professional cleaning services industry, Rider struck out to found his own business in 2013. He wanted to create a sustainable business based on providing services supported by a reputation of dependable, exceptional results.
“I started my business buying used tools. Now I maintain a specialty cleaning niche and have more than $50,000 of tools in one truck,” Rider said.
Rider controls successful outcomes by knowing the job, understanding client expectations and investing in top-grade equipment.
His recipe for success includes listening to customers to best understand their cleaning needs and concerns and by evaluating the physical conditions and characteristics of every job personally.
Ultimately, Rider would like to expand by adding trucks and operators who value the same things he does: Hard work, meticulous attention to detail and building relationships. “I’d like to invest in running a second truck,” Rider explained. For that, he needs to find someone willing to work as hard as he does.
For more information on A.C.R. Clean call 267.221.3356 or visit their Facebook page at https://www.facebook.com/ACR-CLEAN-LLC-490884924341514/.
|Upper Bucks Chamber of Commerce