Altek Business Systems is a local company that provides business technology, which encompasses custom IT, Document Management, and Printing Solutions. Altek Business Systems was founded in 1991 with the goal of providing the best service and solutions for their customers.
“Working for someone else, we didn’t always have control over the quality of service our customers received.” Ray Derstine, President of Altek, explained. When Altek began focusing on providing their customers with the best office technology equipment and service in the early 90s, it was much different than it is today, yet the focus is still the same. “The customers are the lifeblood of the business. So, when faced with making a tough decision, the right decision is to take care of our customers.” states Ray.
Over the last 10 years, Altek’s portfolio of services offered to organizations has grown. What originally was a company focused on Printers, Copiers, and Multifunction Machines has become a complete Business Technology Solution. This is a change that has happened as Altek “started as a hardware company that happened to offer services on that hardware. Today, we have migrated more to a service provider that can offer hardware as part of the solution.” The change didn’t happen all at once though, as Altek has had an IT staff that originally worked on all of Altek’s equipment and, as demand grew, expanded to aiding customers with their Manager IT and Document Management before offering it as a solution in their portfolio. Altek is in a unique position due to the fact that they have been able to provide expertise in fields that they’ve been involved in for longer than they have been offering those services to their customers.
Altek is able to provide custom solutions for organizations that are in all types of business. To be able to do this successfully, Altek created a culture within their organization to be able to recruit, train and develop top talent in many fields. “It’s hard to stay humble when we go around and talk to our customers and they are telling us how much they love our employees and how they always go above and beyond.” Ray continues “We have always focused on cultivating a working culture of an upbeat, positive, workplace where everyone enjoys coming to work, where when someone is down everyone rallies around them, and where everyone supports each other in a team. We are able to acquire top talent and are able to demand top performance because of this culture where we actually know how to work hard and play hard.”
Altek Business Systems has been fortunate to be successful and has always focused on giving back to the community that has allowed them to be. “We’ve always had a strong focus on working with organizations that make our community stronger” states Ray. Altek has been an active partner with organizations like Penn Foundation and Lenape Valley Foundation, both of whom address mental health, substance use, and intellectual disability needs, and other organizations including Love Cradle International and Bridge of Hope. Altek is also an active member of many Chambers of Commerce, including Upper Bucks Chamber, and find the chambers to be great sources to help build strong partnerships within the business communities.
For more information about Altek Business Systems, please visit their website at www.altekimaging.com or contact their Director of Business Development, Scott Flaherty, at SFlaherty@altekimaging.com.
Upper Bucks Chamber of Commerce
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