Member Spotlight, SERVPRO of Upper Bucks

From a wet basement to fire damage, flooding or a high school lockdown, a local company with national resources lives up to its name.
 
SERVPRO of Upper Bucks Co-owners Mike McGrory and Sean McCabe are invested in the community, both personally and professionally.
 
“Disaster scenes are all sizes and shapes,” McCabe said.
 
McGrory and McCabe, who have co-owned and operated SERVPRO of Upper Bucks since 2005, chose to move their business to Perkasie in 2012, because they saw the location as both central and strategic to their clients and the larger community.
 
Making connections is important to the pair. “They know
who we are,” McGrory said of its client list, and growing potential customers.
 
Because not all jobs are large-scale, or clear-cut, time and attention are spent evaluating each and every new case, to ensure services are the right fit.
 
“They were professional and did a fantastic job. We would recommend them and would certainly call on them again,” Vickie Balascak, office manager at Coby Orthodontics in Quakertown.
  
Ultimately any good business relationship comes down to a job well done. “I was so impressed by Rob’s honesty and integrity…I would highly recommend their services,” said Carol Graves, of Bally, Berks County.
 
Graves had an odor in her basement and had been frustrated by other companies offering high-priced services to a problem, whose source they couldn’t nail down.
 
“I spoke with Sara at SERVPRO and she sent Rob to investigate. Although Rob could not identify the source of the odor, he offered DYI steps before SERVPRO would need to bring in their equipment,” Graves said.
 
From water bottles for first responders to other ways to engage with the community, SERVPRO encourages its staff to become involved and make a difference.
 
Sara Langdon recently participated in the Quakertown Citizen Police Academy and said it was great to get to know the department and what challenges area police officers face every day.
 
“We learned about how they train the dogs in the K-9 Unit, and met with the local police department. After graduation, we serve as volunteers at the Bike Rodeo, and (upcoming) Quakertown Summer Concert series,” Langdon said.
 
McCabe stressed repeat customers – and building relationships – are a valued and vital part of their business, and essential to its growth.
 
“On two occasions we have used SERVPRO and have been very happy with the quality of work and the friendliness of their employees,” Balascak said.
 
Sometimes growing a business means looking for ways to expand services.
 
“Sean and I are implementing training into our community
outreach,” McGrory said.
 
SERVPRO now offers disaster related services including a training center and certified programs for appropriate intruder response for ALiCE (Active Shooter) scenarios and response strategies.
 
“As ALiCE (Active Shooter) Instructors and we offer all of our training at significant discount,” McGrory said.
 
ALiCE training provides critical response to organizations including companies, police departments, school districts and other organizations faced with an armed intruder emergency.
 
“We see it as a great way to serve the community, yet stay in front of them in a positive way,” McGrory explained.
 
SERVPRO has taken a leadership role in the statewide franchise organization. “The Upper Bucks office continues to serve as a brand leader for marketing opportunities,” said Langdon, by coordinating attendance at about 20 conferences on behalf of 80 other SERVPRO offices in the commonwealth 2016.
 
Helping those who face a natural or other fire or water disaster and the related property damage and clean-up required, McGrory said the business mission goes beyond a 9 a.m. – 5 p.m. workday.

For more information on SERVPRO of Upper Bucks, call 215.536.7989 or visit ​www.servproofupperbucks.com.