Second generation family owned business tackles disasters with compassion
Fire, water, smoke, or mold?
Since 1965 Voce Cleaning, LLC in Milford Township and founded by Frank Voce continues to help the region’s home and business owners after disaster strikes.
From catastrophic clean ups to helping ready a home for sale, new construction move-in cleaning and routine carpet, upholstery, tile and grout maintenance, Voce Cleaning gets the job done.
Now in its second generation of ownership, Ed Voce continues the family’s compassionate, customer-first philosophy, often in the face of tragic and overwhelming circumstances.
“There’s a very human element to these kinds of disasters, and we do what we can to make our customers comfortable. We walk them through every step of the way,” said Sonja Walker, Voce office manager.
Voce was on the job after the initial clean up at the Richland Township property last year, after the killing of a teen-aged girl.
The brutal case horrified the mostly rural Upper Bucks County municipality, and continues to grip the nation with media coverage as her killers are tried and sentenced for first-degree murder in her death.
Walker said the work in Richland Township was among the most challenging her team has ever faced.
“It was very unsettling and very sad,” Walker said.
Voce was on the job during the aftermath in 2016 of a Palisades High School teacher in Williams Township, Northampton County, who was electrocuted by a downed live utility wire in his backyard.
“There a very human element to these kinds of disasters, we do what we can to make the family comfortable,” Walker said.
She added survivors are also in shock, trying to cope with property damage while dealing with intense emotional distress.
“We’ll be on the phone with them as many times as they need,” she said.
Known for quick response and great working relationships with insurance carriers, Voce Cleaning is the “go-to” firm used by Warren Weiss Insurance Agency in Milford Township, according to Leanna Knight, Warren Weiss vice president.
“They have great relationships with insurance carriers, and they’re really good at taking care of things and keeping things under control,” Knight said.
“When Ed is out with a client, I have nothing to worry about,” Knight said.
Honesty, great customer service and getting the job done correctly, on time and efficiently are hallmarks of Voce Cleaning’s work ethic, Walker said.
When Scott Wasser had water damage in his home in Lower Salford Township, Montgomery County, he called in Voce Cleaning.
A silent roof leak went undetected until the damage – and associated mold problems – became obvious in the Wasser’s infant’s room.
“Our daughter was six months old, and we discovered we had a roof leak that caused water and mold damage,” Wasser said.
From regularly monitoring the situation to working with the insurance carrier, the Wasser’s home is now healthy and safe to enjoy for family and friends.
“We’re young homeowners and Ed made the whole situation easier. He stopped in regularly and was available by phone or text any time,” Wasser said.
Walker said “mold is huge right now” and she noted last year’s heavy rains could cause problems homeowners may have missed until now.
Voce uses third-party mold testing firms, to keep the evaluation process neutral. Different types of mold can cause sickness or allergic reactions in some people, while others may be immune to them.
Proper ventilation, dehumidifiers in basements to promptly dry up moisture as well as checking air quality can keep home and business property owners ahead of problems before they get worse.
“We do removal, antimicrobial treatments, sealing and putting the area back together,” Walker said.
Voce works with area Realtors, too, to remediate mold when a home is made ready for sale, but can’t be put on the market because of mold.
“We all realize things happen. To help the customer get through it, that is the greatest thing,” Walker said.
Voce Cleaning, LLC is located at 2535 Eberhardt Road in Milford Township. For information call 800.794.4070 or visit www.vocecleaning.com.
|Upper Bucks Chamber of Commerce